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About our Product Information
This page gives more information about the products that we represent & sell. The authenticity, sizing, garment care, promotional codes, price changes, stock availability, discounts, sales & promotions are all subjects that are being handled on this page.
Authenticity of your Product
To guarantee the authenticity of your product, all items/pieces contain the copyright brand name. Certain items may also include the brand’s or designer's own proof of authenticity such as a dust bag, packaging, an authenticity card, a brand/garment label, a brand tag,... .
All the garments of HALO are directly supplied by the brands and designers to assure that all items/pieces are authentic. Every order that we ship undergoes a thorough quality check to make sure that the product is in perfect condition and fits all requirements.
Sizing variations are bound to occur. In order to help you find the best fit, the following two indicators are available on every product:
- The size of the garments worn by the models, as well as their specific measurements
- The fit of the garments, this to clarify if the product fits smaller, true to size or oversized
These two indicators can be found besides the product images on any item’s product page.
Footwear size conversions vary from brand to brand. Also here we indicate whether the shoes fit smaller, true to size or larger. A size guide can be found besides the product images on any item's product page.
Our Customer Service team is always very pleased to help and answer any questions regarding measurements and fitting.
To contact our Customer Service team, you can visit our contact page and write us an e-mail or mail directly to [email protected]. We try to answer every question as soon as possible.
For safe results, we advise you to follow the specific care instructions indicated on the garment label. However, we suggest to hand wash every washable item, so that the garment keeps the same quality.
Materials made from natural sources require special care and attention to preserve their quality.
It is normal for a number of materials, such as leather goods and tie-dyed garments to contain natural imperfections and irregularities. These natural flaws make every item unique and exclusive.
HALO occasionally offers promotional codes to customers.
When attempting to apply these codes, please note that some conditions apply:
- Items previously discounted (i.e sale items) may not be eligible for further discount
- Codes are redeemable online and in-store unless otherwise indicated
- For orders containing multiple items, the discount provided will be applied to all the ordered items unless indicated otherwise
- Please note that certain brands are excluded from all sales and promotions and certain restrictions apply
- If a code is invalid or expired, a replacement will not be issued
- Only one code may be applied per order
In case you have troubles with your promotional code, please contact our customer service team on [email protected] and they will assist you further.
Price Changes & Stock Availability
Prices are subject to change without prior notice.
While we endeavor to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.
In case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).
HALO ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.
Discounts, Sales & Promotions
Occasionally, HALO may offer discounts and/or promotions. Discount, sales and/or promotional offers and prices are only applicable when checking out whilst the offer is still valid. Time restrictions will be stated where applicable. Please note that certain brands are excluded from all sales and promotions and certain restrictions apply. HALO reserves the right to amend, extend or terminate these offers at an earlier date without prior notice.
To find out about the latest promotions and sales that we offer, you can follow our Instagram account and/or like our Facebook page.