Privacybeleid

 

About our Privacy policy

Halo by RDW BV (HALO Hasselt) cares greatly about your privacy. We exclusively process data that we need for improving our services and carefully handle all information gathered about you and your usage of our services. Your data are not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by Halo by RDW BV. The starting date for the validity of these terms and conditions is 01/01/2020, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data are used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy policy contact team by mail at [email protected]. You have also the possibility to go to our homepage you'll find in our footer (below at the homepage) a link to our contact page where you're able to send an e-mail regarding this subject. 

 

About our Dataprocessing

Below you can read how we process your data, where we save them, what security techniques we use and to whom the data are visible.

 

LightSpeed

Our webshop has been developed using Lightspeed software. Personal data gathered with the use of our website and services are shared with Lightspeed. Lightspeed requires access to these details to offer (technical) support. They will not use this data for any other purpose. Lightspeed has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. Lightspeed uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. Lightspeed maintains the right to internally share the gathered data to improve their own services.

 

Gmail

For our regular business email, we use the email services of Gmail. This party has implemented fitting technical and organizational measures to prevent misuse, loss or corruption of your data. Gmail does not have access to our mailbox and we treat our email-traffic confidentially.

 

Mollie

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organizational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the installments permitted by the appropriate legal grounds.

 

Transport and Logistics

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of multiple transport companies (DHL, DPD, UPS, GLS, PostNL, bpost,...). For a successful delivery it is important that we share your name, address and residential details with these companies. They use this information with the sole purpose to carry out the agreement of delivery. 

 

General Purpose of Data Processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfill accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

 

Automatically Collected Data

Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymized), web browser and operating system) is not personal information.

 

Cooperation in Tax and Criminal Investigation

In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

 

Retention Periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

 

Your Rights

Based on valid Belgian and European law you, as a concerning party, have certain rights when it comes to personal data that are processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymized data. You receive all invoices and copies of data in files that are structured in a machine-readable format based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with GBA "Gegevensbeschermingsautoriteit België" if you suspect that we mistreat or misuse your personal data.

 

Right of Inspection

At all times you maintain the right to view the data we process that have a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

 

Right to Rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data have been adjusted.

 

Right to Restriction of Processing

At all times you maintain the right to limit the data we process that have a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you choose to cancel said limitation.

 

Right of Transferability

At all times you maintain the right to request for the data we process that have a relation or may be reducible to your person to be processed by a third party of choice. You may send such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the safety of the previous data.

 

Right of Objection and Other Rights

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters.

 

Cookies

To distinguish you from other users—especially other users on the same network as you—we would use cookies to track your specific computer or electronic device. Cookies are small computer text files that are sent from a website to the browser of your computer or electronic device and are stored on your device. Generally, cookies do not recognize you personally and are not harmful to your device. Cookies are used by websites that you visit and browse to improve your website browsing experience and provide the website operators with non-personal data or analytical information to help improve the quality of their websites for their users’ website browsing experience. For example, we use cookies to save your device’s browsing preferences and settings. For these reasons we require that you keep cookies enabled when using our website. Please note that if you choose to disable cookies on your computer or electronic device, you may find that some of the features and functionality of our website may not work properly. Additionally, our cookies may be accessible by third parties or provided by third parties including, for example, Google via Google AdSense on our website. We do not have any control over and are not responsible or liable for such third parties’ collection and use of the cookies. Please refer to those third parties’ relevant policies regarding their collection and use of cookies for further information. Most web browsers will accept cookies automatically but allow you to delete or block them. If you choose to block our cookies, many of the features on our website will no longer work.

 

Privacy Policy Changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

 

Company Information & Details

Company name: Halo by RDW BV (HALO Hasselt)

Company address: Ridderstraat 19/1, 3500 Hasselt (Belgium)

Company e-mail: [email protected]

Company telephone: +32470315768

Company VAT: BE0701725219

RPR Hasselt